<p>Telco blames its MessageBank service and apologises for customer confusion</p><ul><li><p>Get our <a href="https://www.theguardian.com/email-newsletters?CMP=cvau_sfl">breaking news email</a>, <a href="https://app.adjust.com/w4u7jx3">free app</a> or <a href="https://www.theguardian.com/australia-news/series/full-story?CMP=cvau_sfl">daily news podcast</a></p></li></ul><p>Thousands of Telstra users have reported phantom calls on their mobile devices, with some receiving delayed missed call notifications or voicemails, sometimes days later.</p><p>The company acknowledged an issue with its MessageBank service on Wednesday night, saying the issue had been fixed that day.</p> <a href="https://www.theguardian.com/business/2026/nov/05/telstra-customers-false-missed-call-notifications-apology">Continue reading...</a>
World
Telstra apologises after customers mystified by phantom missed call notifications
<p>Telco blames its MessageBank service and apologises for customer confusion</p><ul><li><p>Get our <a href="https://www.theguardian.com/email-newsletters?CMP=cvau_sfl">breaking news email</a>, <a href="https://app.adjust.com/w4u7jx3">free app</a> or <a href="https://www.theguardian.com/australia-news/series/full-story?CMP=cvau_sfl">daily news podcast</a></p></li></ul><p>Thousands of Telstra users have reported phantom calls on their mobile devices, with some receiving delayed missed call notifications or voicemails, sometimes days later.</p><p>The company acknowledged an issue with its MessageBank service on Wednesday night, saying the issue had been fixed that day.</p> <a href="https://www.theguardian.com/business/2026/nov/05/telstra-customers-false-missed-call-notifications-apology">Continue reading...</a>